FAQ – Returns & Exchanges

Handcraft & craftsmanship

All Manic Collection apparel is designed and handprinted in Belgium (EU). Each item is made with love and care, and is a unique display of our craftsmanship where minor differences may occur.

Return Policy

• Returns and exchanges are accepted within 15 days of order arrival to customer.
• Shipping fees are not covered for items without damage or shipped incorrectly.
• Clothing that has been washed or worn will not be accepted for return.
• Music, media and accessories must be unopened, unused, and in condition as received.

No returns or refunds are permitted on items discounted 40% or more. This policy applies to all sale items, promotional offers or coupon codes.

Use original packaging (if possible) to return your item(s) to the following address:

Manic Collection
Driehoekstraat 1
BE-3891 Gingelom

Include a note with the reason of returning the item, along with your order number, name, email and phone.

You are responsible for all shipping costs involving a return. The only exception is if we made a mistake on your order. In the event we made an error, contact us immediately and we will send you the correct item and prepaid mailer to rectify the situation.

When returning an item for a refund, you will be refunded the cost of the item purchased. You will not be refunded for the shipping and handling.

How long will it take for my Return/Exchange to be processed?

Once your returned package has reached our office please allow up to 7 business days for it to be processed. A representative will be in contact with you (via the email address used to place your order) to provide further details.

Return Tracking Number

Make sure to use a shipping method with tracking and hold onto your tracking number when you return the items. We cannot be held responsible for any returned merchandise unless you have obtained proof of delivery.

Can I get a pre-paid return shipping label?

Shipping fees are only covered for products that are damaged or shipped incorrectly. Please contact customer support with an explanation of defect and include photo and/or video of damaged or incorrect item to receive a pre paid return shipping label via email for your return.  If you have received a return shipping label, make sure you send your item(s) back within 1 week from receiving your return shipping label. 

What if the exchange item I want is out of stock?

Due to high demand and varying stock levels, if we are unable to offer exchanges because a specific style or size has sold out, you may return the original item.

When will I see my refund?

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This time frame may vary from one financial institution to another.